Online dispute resolution
The European Commission has created an online platform for the online resolution of disputes. It can serve as a point of contact for the out-of-court resolution of disputes arising from online purchase contracts or service contracts and can be accessed at https://consumer-redress.ec.europa.eu/site-relocation_en?event=main.home.chooseLanguage. However, ecom GmbH does not participate in optional dispute resolution proceedings before a consumer arbitration board.