Top-quality service for your measuring instrument

Fast and reliable, with the highest ecom quality.
You entrust us with your tools – we take care of the rest!

Instrument service at ecom

Fast, competent and reliable

We know what matters to our customers: high quality in maintenance and repairs, fast turnaround times to minimize instrument downtime and full transparency at every step!

Testing of your instrument on a TÜV-monitored, certified test bench (in accordance with KÜO, 1. BImSchV, and DIN EN 50379-1 and 50379-2), including a test report, is just one of the services we offer.

Thanks to the service bonus of at least three months, only material costs are incurred, provided that no potential faults or causes of failure are identified during maintenance. The inspection service includes a visual check, a manual functional test, a battery charge check, sensor adjustment and calibration with test gas and the generation of a test report on the test bench.

The scope of maintenance service includes over 50 steps: the instrument is thoroughly cleaned inside and out. Both the functions of the device and its individual components are fully tested. Tubes, connections, and filters are replaced preventatively. The device is fully calibrated. The test report ensures the service and measurement quality of the instrument (also in accordance with DIN-ISO 9001:2008).

ansprechpartner_siekiera-roman
In demanding daily operations, high-precision measurement technology must be one thing above all: absolutely reliable. Every day without your instrument costs money. We are mindful of this responsibility for every customer.

Roman Siekiera

Head of Service

Service Promise

The customer decides...

…which instrument to bring in for service and when. However, to ensure precise measurements at all times, we recommend instrument service after 250 operating hours or one year (analogous to DIN ISO 9001:2008). We are happy to advise you on service intervals tailored to your needs (based on device type, usage, etc.).

…what should be repaired. We provide a cost estimate. In addition to items we deem necessary as part of the service, we may recommend further measures to support the longevity of the device or prevent failures. Each customer can decide in advance exactly what is to be repaired.

…when or by when they need the service. We are happy to accommodate individual requests regarding repair duration, etc. Especially if you are in a hurry or would like to visit in person: contact us and we will find a solution in any case – promised!

Our Service Partnership

We are only satisfied when you are!

We are happy to assist with service questions, suggestions for improvement, explanations, etc. – including by phone at 
+49 2371 945-5 or through your service contact person listed on the cost estimate, delivery note, etc. We aim to constantly improve and develop our service. Therefore, we appreciate receiving your feedback after the work is completed.

Direct contact.
Clear solution

We support your processes and develop tailored solutions for your requirements.

We are happy to advise you

+49 2371 945-5

ecom GmbH
Am Großen Teich 2
D-58640 Iserlohn

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